Return and Refund Policy

At Maison Meena, we want you to feel confident about your purchase. Please review the following terms for exchanges, returns, replacements, and refunds.

 

1. 7-Day Exchange

You may request an exchange within 7 days of receiving your bag, subject to the conditions below.

The same 7-day deadline applies to reporting damaged, defective, or incorrect items and requesting a resolution. This deadline applies to contacting us, rather than the returned parcel reaching us.

 

2. Change-of-Mind Exchange

If you prefer another colour, variant, or bag from a different Maison Meena collection, you may request an exchange, subject to availability.

Change-of-mind requests qualify for an exchange only. They do not qualify for a refund.

The bag must be unused, with its original tags and packaging. Our team will confirm availability, any price difference, and applicable courier charges before proceeding.

 

3. Damaged / Defective / Incorrect Item

If your bag arrives damaged, is defective, or differs from what you ordered, contact us within 7 days of receiving it, with your order details and clear photographs showing the issue.

After reviewing your request and inspecting the item where required, Maison Meena will confirm an approved refund, replacement, or exchange.

If a replacement or exchange is approved for a damaged, defective, or incorrect item, a new item will be delivered at no extra cost. Maison Meena will also cover any required return courier charges.

Refunds are available only where Maison Meena approves them for a damaged, defective, or incorrect item case. Submitting a request does not automatically confirm refund approval.

 

4. Return Conditions

To qualify for a return or exchange:

• The request must be submitted within 7 days of receiving the bag.

• The bag must be unused, with its original tags and packaging.

• Order details or proof of purchase must be provided.

• The item must be packed securely for return.

• You must contact Maison Meena for instructions before sending the item back.

Damage or defects present on arrival must be reported with your request. The reported arrival damage or defect will not itself make the item ineligible for a resolution.

 

5. Non-Returnable / Non-Exchangeable Items

The following are not eligible under this policy:

• Bags that have been used, washed, altered, or damaged after delivery through misuse or improper care.

• Bags returned without their original tags or packaging, unless Maison Meena agrees otherwise after reviewing the circumstances.

• Items for which a request is submitted after the 7-day deadline, unless otherwise required by applicable law.

Change of mind does not make an item eligible for a refund; eligible change-of-mind requests are handled as exchanges only.

 

6. How to Request an Exchange or Refund

1. Contact us on WhatsApp at 0333 5973169 within 7 days of receiving your bag.

2. Share your order number, name, reason for the request, and your preferred resolution.

3. Include clear photographs if the item is damaged, defective, or incorrect.

4. Wait for our team to review your request and confirm the available resolution.

5. If a return is required, we will provide the return address and courier instructions.

6. Pack the bag securely and retain your courier receipt and tracking details.

Please do not send an item back before receiving our instructions.

 

7. Return Courier Charges

For approved damaged, defective, or incorrect-item cases, Maison Meena pays any required return courier charges.

If a replacement or exchange is approved for one of these cases, Maison Meena also pays the delivery charges for the new item.

For change-of-mind exchanges, any applicable return and exchange delivery charges will be confirmed before you proceed.

Our free delivery offer for purchases does not automatically cover courier charges for change-of-mind exchanges.

 

8. Refund Processing

Refunds are issued only for damaged, defective, or incorrect-item cases approved by Maison Meena.

Once the returned item has been received and inspected, we will notify you of the outcome. We will process approved refunds within 3 working days after inspection and will cover the amount paid for the returned item.

For both Cash on Delivery and Bank Transfer orders, refunds will be sent electronically by bank transfer to your nominated account or through another mutually agreed, supported online payment method.

Please provide accurate payment details. Your bank or payment provider may require additional time for the funds to appear.

The refund processing period is 3 working days; the deadline to submit your request is 7 days after receiving your bag.

 

9. Order Cancellation

To request an order cancellation, contact us on WhatsApp as soon as possible and provide your order number.

Our team will check the status of your order, confirm whether cancellation is possible, and explain the next steps. A cancellation request is not confirmed until our team acknowledges and approves it.

If your order has already been dispatched, contact us for guidance. Any subsequent exchange or return request will be reviewed under this policy.

 

10. Delivery Information

Maison Meena provides free delivery across Pakistan.

The estimated delivery time is 3–5 working days. Delivery times may vary because of courier delays, public holidays, or circumstances beyond our control.

We accept Cash on Delivery (COD) and Bank Transfer.

For delivery assistance or order updates, please contact us on WhatsApp with your order number.

 

11. Contact Us

For exchanges, damaged-item reports, refund requests, cancellations, or delivery assistance:

WhatsApp: 0333 5973169
Email: maisonmeenaofficial@gmail.com

Return address: Please contact us on WhatsApp first. Our team will provide the appropriate return address and instructions after reviewing your request.

This policy does not limit any rights or remedies available under applicable consumer protection law.